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Salesforce Field-Service-Consultant Certification is suitable for professionals who work in the field service industry, including service managers, field service administrators, and technicians. Salesforce Certified Field Service Consultant certification demonstrates the individual's ability to provide efficient and effective field service operations that can lead to improved customer satisfaction, increased productivity, and reduced operational costs. Salesforce Certified Field Service Consultant certification exam is a comprehensive test that assesses an individual's knowledge and practical skills in implementing and configuring Salesforce Field Service. Achieving this certification can help professionals advance their careers and stand out in a competitive job market.
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NEW QUESTION # 72
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
Answer: A
NEW QUESTION # 73
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
Answer: A,B,C
NEW QUESTION # 74
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
Answer: A,B
NEW QUESTION # 75
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
Answer: A
NEW QUESTION # 76
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
Answer: B
Explanation:
Explanation
This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5
NEW QUESTION # 77
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